Frequently Asked Questions
Everything you need to know about shopping with Alphaeshop Limited for your home essentials.
What is the standard shipping timeframe for furniture and home decor?
Most home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and the specific carrier requirements.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that assembled furniture or custom-made pieces may be subject to a restocking fee or may not be eligible for return.
Do your products come with a quality guarantee or warranty?
Yes, all products at Alphaeshop Limited come with a 1-year limited manufacturer's warranty covering structural defects and craftsmanship to ensure your home is furnished with lasting quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for larger home investments.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer white-glove delivery and assembly services?
Yes, for select oversized furniture items, we offer a white-glove delivery service at checkout which includes room-of-choice delivery, professional assembly, and removal of all packaging materials.