Returns & Refund Policy
At Alphaeshop Limited, we want you to be completely satisfied with your home decor and furniture purchases. If an item doesn't perfectly fit your space, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into your Alphaeshop account and select the order you wish to return, or contact our support team with your order number.
Pack with Care
Place the item securely in its original packaging, ensuring all hardware, assembly manuals, and components are included.
Attach Shipping Label
Print the prepaid return shipping label provided via email and affix it clearly to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing